Privacy Policy

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Innate Security Privacy Policy
Effective Date: April 7, 2025

At Innate Security, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information, including information collected through SMS communications as part of our 10DLC (10-Digit Long Code) messaging program.

We may collect the following personal information from customers:

• Full name
   
• Email address
   
• Phone number (mobile or landline)
   
• Mailing address
   
• Business name (if applicable)
   
• Payment details (e.g., credit card or billing information)
   

We do not knowingly collect sensitive personal data such as social security numbers or health-related information.

We collect customer information through the following methods:

• Website contact forms
   
• Email communications
   
• SMS opt-in campaigns
   
• Service agreements
   
• Phone conversations
   
• In-person consultations (if applicable)
   

Opt-In Process:
Innate Security collects opt-in verbally from customers, either at our physical location or during phone calls. Our team uses the following script when asking for consent:

“ By providing your number, you consent to receive SMS from Innate Security for Customer Care. Consent not required for purchase. Msg freq varies by interaction. Msg/data rates may apply. Reply STOP to opt out. HELP for help. Terms: https://innsec.co/privacy-policy.”
 

We do not send marketing or promotional SMS. Messages are conversational and only in response to customer interactions.

The information we collect is used to:

• Provide and manage services
   
• Respond to inquiries and send service-related updates
   
• Facilitate customer support and communication
   
• Process payments and manage transactions
   
• Improve our services and operations
   
• Send SMS messages only to customers who have explicitly opted in
   

Message frequency is occasional and determined by your needs or requests. For example, we may send a message to confirm an appointment, respond to a question, or provide important service updates.

We do not use your information for unsolicited marketing or promotional purposes.

Innate Security will not transfer consumer data to any external organizations under any circumstances, even with consent.
This includes mobile phone numbers, opt-in status, and any other form of personal information.

We may disclose limited information only when legally required (e.g., by court order or regulatory request) and only the minimum data necessary.

You may opt out of receiving SMS or email communications at any time:

• SMS: Reply with “STOP”, “QUIT”, or “UNSUBSCRIBE”
   
• Email: Click the “Unsubscribe” link in any email
   
• Other Channels: Contact us directly using the information below
   

Please note: Opting out of SMS may affect our ability to provide real-time service updates or respond to inquiries.

To access, update, or delete your personal data, please contact us through any of the following:

• Email: privacy@innsec.co
   
• Phone: (646) 741-4813
   
• Mail: Innate Security, 7280 NW 87th Ter, Suite 210C, Kansas City, MO 64153
   
• Contact Form: https://innsec.co/contact
   

We respond to privacy-related requests within a reasonable timeframe.

We use industry-standard security measures to protect your information from unauthorized access, disclosure, or loss. While no system is completely secure, we regularly evaluate and enhance our practices to ensure your data remains protected.

We may update this Privacy Policy from time to time. When changes occur, we will revise the "Effective Date" above and post the updated policy at https://innsec.co/privacy.

Questions or Concerns?
Innate Security is committed to privacy and transparency. Contact us anytime:

• Email: privacy@innsec.co
   
• Phone: (646) 741-4813
   
• Mail: 7280 NW 87th Ter, Suite 210C, Kansas City, MO 64153
   
• Contact Form: https://innsec.co/contact